Customer Success Manager
Customer Success Manager
We're looking for a joyful relationship builder to help our customers onboard and grow. Dutch-speaking.
Your team
Our Customer Success (CS) team are our ambassadors for Neople. We’re here to make sure our clients get serious value from our digital co-workers and love working with us.
About you
You’re a relationship builder at heart. You love the space where product meets people, connecting Neople with customers' workflow pains. This role is to service our Benelux customer base, so Dutch-speaking is a must.
You’ll:
At least 5 years of experience in SaaS and/or AI startups.
Thrived in fast-moving environments (Seed to Series B) and know what scaling feels like.
Build trusted partnerships with key stakeholders across your customer accounts.
Guide customers through every stage of their journey - from onboarding to daily adoption - so they can unlock the full value of their Neople.
Lead regular check-ins and business reviews that link product usage to tangible business outcomes.
Spot growth opportunities early, from new use cases to upsell and cross-sell moments, and partner with the wider team to make them happen.
Anticipate risks before they escalate by monitoring customer health and taking proactive action.
Collaborate closely with Product to remove friction, capture feedback and champion customer needs.
Create raving fans: customers who are proud to advocate for Neople through testimonials and referrals.
Operate independently with sound judgment while collaborating deeply when needed.
Have a genuine enthusiasm for your work and a passion for creating solutions that bring more joy to day-to-day tasks - both for yourself and your teammates.
Our offer
A salary that’s fair, competitive and matches your expertise and ambitions.
Endless opportunities to grow in a fast-moving startup where learning happens every day.
A team that’s got your back. Work in a collaborative, supportive and trust-driven environment.
Work your way. Flexible hours (32-40 per week) to suit your rhythm and life.
Unlimited time to recharge. Take the vacation you need to show up at your best.
Work from where you thrive. Offices in Den Bosch, Amsterdam, and Berlin – plus a ‘work away’ program so you can change up your surroundings.
Top-notch tools to help you do your best work.
A stake in our shared success. The opportunity to own shares in the company and grow with us.
Are you ready to join us?
We’re on a mission to completely reimagine work so everyone can find joy in what they do.
At Neople, we know that womxn and people from underrepresented backgrounds often only apply for jobs when they feel they meet every single requirement.
If you’re excited about this role and meet most of the requirements, we’d still love to hear from you. Dream big and apply - we’re all about potential, not perfection.